Refund policy
All products offered in the online store www.shop.adalberts.pl are brand new, free from physical and legal defects. This information constitutes the Seller's obligation to deliver defect-free products to the Customer.
Adalbert's Limited Liability Company as the Seller is liable to the Customer who is a consumer within the meaning of Art. 22[1] Civil Code, under the warranty for defects to the extent specified in the Civil Code.
A complaint may be submitted by the Customer in writing to the following address: Adalbert's Spółka z ograniczoną odpowiedzialnością ul. Szyszkowa 35/37, Warsaw, postal code 02-285, Poland or by electronic mail (e-mail) to the following address: sklep@adalberts.pl
The Seller will respond to the Customer's complaint within 14 calendar days and notify them of the next steps. Failure to respond within this timeframe means that the Seller has deemed the complaint justified.
In order for the complaint to be considered, the Customer should deliver the complained product or products to the Seller along with a description of the complaint to the following address: Adalbert's Spółka z ograniczoną odpowiedzialnością ul. Szyszkowa 35/37, Warsaw, postal code 02-285, Poland.
If the complaint is resolved in favor of the Customer, the Seller will immediately replace the defective product with a defect-free one or remove the defect. If the product cannot be replaced, the defect cannot be removed, or the price cannot be reduced, the Seller will immediately refund the Customer in accordance with applicable law. If the complaint is deemed justified, the Seller will also reimburse the costs associated with returning the product to the Seller.
The consumer may withdraw from the product sales contract within 14 calendar days without giving any reason and without incurring any costs, except for the costs of returning the product as a result of withdrawing from the sales contract. The withdrawal period begins on the date the consumer receives the completed order or receives the last part of the completed order if the order is being completed in parts, or on the date on which a third party other than the carrier and indicated by the consumer takes possession of the goods. To meet the deadline, it is sufficient to send the declaration before its expiry. The instructions on the possibility of withdrawal and the sample withdrawal form are attached to these terms and conditions.
In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
The Seller will refund the payment no later than 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract. The Seller will refund all payments made by the consumer, including the costs of delivery of the Product (excluding additional costs resulting from the Customer's choice of a delivery method other than the least expensive standard delivery method available in the Online Store). The Seller will refund the payment using the same payment method used by the consumer, unless the consumer has agreed to a different refund method that does not incur any costs for the consumer. If the Seller has not offered to collect the product from the consumer, the Seller may withhold reimbursement of payments received from the consumer until the item is received back or the consumer provides proof of sending it back, whichever occurs first. After receiving the declaration, the Seller will immediately send the Customer confirmation of receipt of information on withdrawal from the contract on a durable medium.
The Consumer is obligated to return the Product to the Seller immediately, and no later than 14 calendar days from the date of withdrawal from the contract. To meet the deadline, it is sufficient to return the Product before its expiry. The Consumer may return the Product to the following address: Adalbert's Spółka z ograniczoną odpowiedzialnością, ul. Szyszkowa 35/37 Warsaw, postal code 02-285 Poland.
The Consumer is liable for any reduction in the value of the Product resulting from its use in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
The right to withdraw from the contract does not apply to the Consumer in relation to contracts (pursuant to art. 38 of the Act of 30 May 2014 on consumer rights - consolidated text of 24 June 2014, Journal of Laws of 2014, item 827) for: provision of services, if the Seller has fully performed the service with the express consent of the consumer, who was informed before the commencement of the provision that after the provision of the service he will lose the right to withdraw from the contract, where the subject of the provision is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery; where the subject of the provision is a non-prefabricated Product, manufactured according to the consumer's specifications or intended to meet his individual needs; where the subject of the provision is a Product that spoils quickly or has a short shelf life; where the subject of the provision are Products that, due to their nature, are inseparably connected with other items after delivery.